Debugging tool for OTRS development.

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

Znuny code quality checker.

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

An extension to close a ticket with only one click (quick close).

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

This package implements all ITSM service level management features. This package requires the ITSMCore package.